FAQ

Is the hair virgin unprocessed?

Yes, our hair is cut from one donor with full cuticle aligned, no acid bath, natural unprocessed.

 

Will the hair shedding or tangle?

Shedding: A few strands initial shedding of new hair is normal. We always suggest customer seal weft before installing and brushing it with wide-tooth comb. Excessive shedding will cause by weft cutting or dryness. Please always seal the ends if you cut weft for installation and keep it moisturized.

Tangle: Usually, our hair will not tangle because it is cuticle intact human hair. However, dryness, oil &dirt build-up, salt water or not combing out daily will lead to tangle and shedding. Please follow hair care instruction and use good shampoo & conditioner to wash hair twice a week.

 

What color is the hair?

Because these bundles are genuine virgin human hair, their colors may vary. Typically bundles are in #1B color but we have lighter and darker ones. Just leave us a note in the comment section if you need a specific shade other than #1B (dark brown – close to black) and we will try to accommodate your preference.

 

Can the hair be dyed, bleached and permed?

Yes, our hairs are 100% human hair can be dyed, bleached and permed. However, frequently dyed and permed will do harm on hairs, even destroy hairs. Please treat that carefully

 

Does the hair have a bad smell?

Our hair is 100% chemical-free. We not only care about beauty but also our customer’s health! But we do cowash the hair in production process, so it may have a little shampoo smell.

 

Why are short hairs on the weft?

When hairs cut from donors ,it is a bundle from long hairs and no weft. A length of hairs need to be fold for sewing weft.its just the weft structure,Please don’t worry about this.

 

How to measure hair length?

For wavy or curly hair, please stretch it to straight, then make the measurement.

 

What length should I choose?

 

How to place an order?

1.Choose the products you need.

2.Add to cart

3.Confirm your order

4.Make the payment security.

5.You can track your package by the number we offer

6.Confirm to receive your package

 

How long will i get the hair ?

Package would be ship out within 24 hours after order palced.3-7 working days will arrive.

 

Support payment method?

1.Paypal 2.Western Union, Money Gram,Bank Transfer

 

2.Western Union, Money Gram,Bank Transfer

They are also acceptable; please contact our Sales Representative for further information if you prefer these three methods.

 

Do you do express shipping?

Express shipping available from Monday-Thursday,Need to add extra $20 into your order,the shipping time is within 2days.

 

Do you offer dropshipping?

Yes,Dropshipping is available , Place an order by your clients address,and leave the message to tell us its for dorpshipping,In this way the package will be ship to your clients address directly under your name as the sender .your clients will see the package is come from you .

 

How to make sample order?

Place a trial order by any product you like as the sample.

 

How to make bulk order?

If you has vary requirement to make the bulk order,Pls contact us to get assistance.

 

About custom tags or package

Send us your brand information like name,logo,contact information ect,

we will make the custom package for you. The cost depend on the quantity and requirement.

 

About custom tax?

Usually we will put low amount in the Package invoice to avoid Custom tax, but due to different policy in different countries (especially in South America and Africa), there might be some Custom tax which is not considered in the price and should be paid by buyer. You could leave a msg when placing order about how much you want us to put on the invoice.

 

Return / exchange policy

All returns will be considered on a case by case basis. All hair must be in the original packaging with all labels still attached. Unravelled or used bundles could not be returned or exchange.